We love hearing from you, so please do not hesitate to Contact Us with queries, or comments on how we may better assist you. We thank you for your patronage in the past; and if you are new to The Chef's Emporium, please accept our welcome and know that we look forward to serving you.
Can I personalize my Chef Jacket or Apron with Embroidery? Yes, we do offer embroidery on all of our chef jackets, aprons and most hats. You have the option of ordering embroidery along with the merchandise by checking the box next to “Embroidery $5 per line” directly above the Add to Cart button. Upon checking the box, a drop down menu will appear to collect all of your embroidery details. You can enter the text that will be embroidered (up to 20 characters per line), you can select a thread color from the supplied list and choose a font style (a “View Font Styles” option is available next to this field). When you are finished selection your embroidery, simply add the product to your shopping cart. Please allow 7 business days for customization plus shipping time of 3-5 business days.
Can I have my logo embroidered on my Chef Jacket? Yes, we do offer logo embroidery. Your logo will need to be digitized into .dst file format. These files are specific to the embroidery machine and tell the machine which thread color to pull and where to place the stitches to represent your logo. You can email us your logo in any graphic format (.jpg, .pdf, .tiff, .bmp, .png). We have an excellent in-house artist that will convert your logo into a digitized design, her charge is $50. Within 72 hours, she will email you a picture of your embroidered logo for review and approval prior to embroidering the merchandise. You are not limited as to the number of colors; we will match your logo colors to the vast thread selection that we have on-hand. Please allow 1-2 weeks for orders with custom logo embroidery.
Do you offer Volume Discounts? While our website does not reflect volume pricing, it would be our pleasure to provide you with a quote to your email address. Please use our Contact Us form and let us know which product you are interested in and the quantity that you require. We will promptly get back to you with a price and availability for the specific product.
Can I get additional help with sizing? Absolutely, please use the Contact Us form to inform us of the product you are interested in along with your contact telephone number. Our knowledgeable customer service representative will give you a call to discuss your specific concerns.
Will my Chef Jacket or Pants shrink? Our preferred fabric is a Poly/Cotton blend, and you will find most of our chef jackets and pants manufactured in this type of fabric. We like it because it tends to be more stain resistant, durable, color fast and easier maintenance than 100% cotton. But most importantly, it will not shrink. We do offer some Chef Jackets and Pants in 100% cotton, as it is very cool and breathable. Please allow for 2% shrinkage in garments manufactured in this fabric. Because of the weave, these items will tend to shrink mostly in length rather than width.
Can I have the Chef Jacket or Pants specifically tailored to my size? Unfortunately, we do not have a tailor at our location able to take your measurement and customize the merchandise for you. You may want to check in with your local Dry Cleaners/Laundry Service, they typically offer clothing altering.
What if I need to make a change to my order? Typically orders cannot be changed or cancelled within 90 minutes of the order being placed. If you do notice an error on your order, please use our Contact Us online form immediately, and we’ll do our best to assist you with making changes to your order.
Do you accept Returns or Exchanges? Unwashed and unworn clothing may be returned up to 45 days after the date of purchase for a merchandise exchange or a full refund less shipping. If an item is defective or a product error occurred on our part, you will be re-reimbursed for all shipping expenses, including return shipping to us. If you are making an exchange, once your item is received back at our warehouse, we will ship the new item to you at our expense. Please make sure you insure all returned items. Please see the Returns/Exchange Section for further information and to obtain a Return Authorization Number.
Do you charge Sales Tax? Our business is registered in the state of Florida, therefore any orders shipping to Florida will be charged Sales Tax at the current rate. If you are a tax exempt entity, kindly let us know in your “Order Comments” and we will contact you to adjust the Tax charges.
How much will I be charged for shipping? We offer delivery service through UPS at their published rates. We can send your package via UPS Ground, 3 Day Select, 2nd Day Air or Next Day Air Saver. Until we know your complete shipping address and desired shipping method, the order total is for the merchandise only. Once you have entered the specific street address where your package will be shipped, selected a shipping method and click the “Apply” button, we will calculate the exact shipping price and any applicable tax. These charges will be reflected in your order total prior to completing the payment details.
Do you offer Free Shipping? We do offer free UPS Ground shipping (within the USA) on all orders with a merchandise total of $99.00 or more. You will need to enter the coupon code shipFREE into the coupon field at checkout and click the “Apply” button for this discount to be reflected on the page.
How can I track my order? Immediately upon placing on order, you will be emailed an order confirmation. This email will include an order number and a link to check the status of your order. Once your order has been shipped, you will be emailed the UPS Tracking Number (www.UPS.com uses this number to provide online status, estimated delivery date and delivery confirmation). Please feel free to use our Contact Us form for assistance with tracking your order at any time.
How soon will my order ship? Orders placed before 11 am Eastern Time are generally processed and shipped within 24-48 hours. Orders with custom embroidery typically require 3-5 business days processing at the embroidery house prior to shipping. We offer shipping via UPS ground or Next Day Air (overnight to most areas). Estimated shipping times via UPS Ground are as follows: East Coast shipments please allow 5-7 business days for delivery. Central and Mountain shipments please allow 3-5 business days. West Coast shipments please allow 1-3 business days. The shipping price will be calculated as you select a method of shipment and enter your shipping address.
Back Order: On rare occasion, we might experience a backorder on certain popular items. If this is the case with an item that you have ordered, we will do our best to keep you informed as to when the item will be back in stock.
See What The Chef's Emporium Customers are Saying:
"Products are great quality and were immediately shipped! I have referred several chefs and food industry employees to the site. Thank you for providing such high quality service."
"Excellent store. My order was shipped within a day after being ordered. I'd recommend this store for its collection of great items at reasonable prices."
"I bought the Basic “Le Mans” Chef Jacket at Chefs Emporium for $16.95, which is cheap! The product, however, is anything but! It’s held up my entire year at culinary school. I'm back for more."
"Helped out with an order that I needed fast."
"I ordered the child's complete set and it is the most adorable thing I have ever seen. The construction of the clothing is the same as if it were for an adult. This outfit is going to last a long time and I'm absolutely sure it will be passed down. The ease of ordering and the speed of delivery was exceptional. I was concerned about having the jacket embroidered with my granddaughter's name, so I phoned their customer service, actually talked to a live person immediately vs pressing numerous buttons. Overall a fantastic buying experience and I will recommend them to everyone!!!!”
"I love this product. They were true to their word when selling it. Everything about this purchase has been wonderful. Thank you."
"This company was a pleasure to work with...provided excellent information, polite reps and a great product. I'll be back!"
"Easy to work with, great communication. Super merchandise."
"Great Shop! Highly Recommended! High Quality Materials used! Very, Very Satisfied!"
"The garment was well made and sized correctly. The company was responsive to my need for quick service."
"These people take care of business in a professional manner. Chefs Emporium by Telephone (Jessica) = Super! Confirmation and tracking info are promptly emailed. Orders ship quickly. Product arrives as specified."
Our goal is to provide you with a quality product accompanied by excellent customer service. Need help with sizing? Our trained staff can assist you. We can also help create an image for your restaurant or even in choosing a gift for that special chef. We look forward to being of service to you.